FAQ

To create your account, you can click on the user icon in the upper right corner of the site and follow the steps, or you can enter your products in the cart and, when proceeding with the purchase, create yours when the data are requested.

How do I log into my account?

To log into your account, click on the menu icon and enter your login and password.

How do I change my password?

In the settings you can change your password at any time.

I forgot my password. How do I recover it?

When logging in, click on “I forgot my password”. You will receive an email for recovery, just follow the steps described.

What payment methods are available on WAS?

Bank Wire, Paypal, Credit/Debit Card via Stripe, Visa, Mastercard or American Express.

To which countries does WAS deliver?

We deliver to all countries in the world.

What are the advantages of creating an account?

Having an account helps you to access all your orders and their respective details, such as order status, payment settings, processing steps, and delivery time. In addition, in your profile you have access to your registration data, which you can change at any time.

Another advantage of creating an account and becoming a customer is having access to special promotions and exclusive offers from the WAS Benefits Club.

How do I change my email address?

In your account settings you can change your email address at any time.

How do I change the delivery address?

In your account settings you can edit your shipping address at any time.

Does WAS work with any kind of promotion or discount vouchers?

Yes. These are discounts and promotions available exclusively to the WAS Benefits Club.

How long does it take for my order to be delivered?

One of the main distinguishing features of WAS is that we have products and parts in stock, making the deliveries much faster. However, we are unable to give an estimated delivery time as this varies by location.

How does the exchange or return process work?

See our Terms and Conditions